Delivery & Payment

Free delivery

We offer free delivery* to

·         Bulgaria for orders over 50 BGN

·         Romania and Greece for orders over 50 EUR

Delivery time

·         Bulgaria - 2 business days

·         Greece and Romania – 3 business days

These conditions are not applicable for customized products or payment by bank transfer.

*Does not apply for heavy products such as stones, cat litter and sands or products with especially big volume such as wood bedding and very remote places (far from big cities).

Order pick-up from our store

You can pick-up your order directly from our showroom in Sofia and benefit from a 5% additional discount.

Terms

Orders placed during holidays or after 13:00 are processed on the next working day.

All orders are delivered by a courier or an employee of our firm to the address or courier office indicated by you. Prior to sending orders, we get in touch with clients to clarify details regarding orders and delivery.

We are not responsible for any failure to process or deliver orders due to incorrect information provided by you such as personal data, address or phone number.

We reserve the right to change the delivery terms in the event of unforeseen circumstances but we will always inform you about any delays.

In case, you decide to order a product not listed on our website, the delivery conditions need to be agreed separately.

Orders are delivered against a signature. Larger shipments transported by courier are delivered to the entrance of the building.

You are obliged to check the goods at the time of delivery and to notify the courier immediately if there are any discrepancies, missing parts/products or damages. If you do not do so, it means that the delivery was received without any problems and any future claims will be disregarded.

For international shipments, the rules for delivery and receipt of the relevant national courier service as well as the relevant national legislation of the country of destination apply.

Any import duties in your country are at your own expense. You cannot request a refund if you refuse to pay the import charges or receive the shipment.

Price

Payment options

1. Bank transfer

IBAN: BG32CECB979010C7087000

BIC code: CECBBGSF

Bank: Central Cooperative Bank

2. Credit or Debit Card

3. Pay on delivery – pay to the courier on delivery (available only for Bulgaria)

4. PayPal

5. In our store

Discounts for loyal customers

Following every purchase made through our website, you can take advantage of a 5% discount from your next purchase made within the next 6 months.